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IT Desktop Support Technician

  • Full Time
  • Malta
  • DOE
  • IT Technical
  • Apply By: May 26, 2023

JOB ID: 37350

Required Skills
English Installation Jira Office 365 Self-motivation Written and Oral English Communication
Job Description

Job Description


Company Introduction

Our client is a leading company in the hospitality, development and construction sectors.

Job Responsibilities and Duties

  • Provide 1st level support to all staff as required;
  • Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines;
  • Assisting with the installing, troubleshooting, and maintaining of IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures;
  • Document technical issues and solutions for future requirements;
  • Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory;
  • Manage incidents and service requests through JIRA service desk;
  • Assist in the evaluation, purchasing and installation of IT hardware and software;
  • Provide basic training to end-users when necessary;
  • Resolve support requests and escalate when necessary;
  • Maintain and update documentation and inventories as required;
  • Identify potential changes and system improvements;
  • Perform any further duties as may be required by the company from time to time.


  • A minimum of 2 years experience in a similar role;
  • General understanding of network protocols and technologies;
  • CompTIA A+ certification or equivalent;
  • Working knowledge of Active Directory and Office 365;
  • Knowledge of video conferencing an IP Telephony;
  • Ability to solving technical problems.

Personal Skills

  • Strong analytical and organizational skills;
  • Ability to multitask;
  • Team-player;
  • Being able to work within a team as well as working on own initiative;
  • Good command of the English language.