IT Desktop Support Technician

Job Description

Job Description

Company Introduction

Our client is a leading company in the hospitality, development and construction sectors.

Job Responsibilities and Duties

• Provide 1st level support to all staff as required;
• Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines;
• Assisting with the installing, troubleshooting, and maintaining of IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures;
• Document technical issues and solutions for future requirements;
• Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory;
• Manage incidents and service requests through JIRA service desk;
• Assist in the evaluation, purchasing and installation of IT hardware and software;
• Provide basic training to end-users when necessary;
• Resolve support requests and escalate when necessary;
• Maintain and update documentation and inventories as required;
• Identify potential changes and system improvements;
• Perform any further duties as may be required by the company from time to time.

Experience

• A minimum of 2 years experience in a similar role;
• General understanding of network protocols and technologies;
• CompTIA A+ certification or equivalent;
• Working knowledge of Active Directory and Office 365;
• Knowledge of video conferencing an IP Telephony;
• Ability to solving technical problems.

Personal Skills

• Strong analytical and organizational skills;
• Ability to multitask;
• Team-player;
• Being able to work within a team as well as working on own initiative;
• Good command of the English language.