Customer Support Agent (m/f/x) - German-speaking

Job Description

Some of the things you will be doing:

• Resolve general customer queries via email and any other additional channel as may be required. 
• Deliver customer service through effectively managing inbound contacts via different channels.
• Review and process customer complaints and handle issues within the expected timelines.
• Escalate complaints and issues as and when required.
• Deal with the handling of Zastrpay’s telephone line for cashiers.
• Support with procedural and process documentation for the team as may be required.
• Support with ad-hoc tasks and collaboration with other departments within Zastrpay. 

This role is on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday 8am-8pm. This can be changed depending on the business needs.