Facility and Operations Manager

Job Description

Company Introduction

Our client is a leader in Hospitality and Healthcare.

Job Responsibilities and Duties

• Oversee budget management and prepare daily and monthly reports;
• Chair regular staff meetings;
• Ensure a comprehensive induction program for new staff and provide ongoing education, training, and development opportunities, including mandatory updates;
• Maintain compliance with the latest care standards set by the Social Care Standards Authority;
• Uphold quality standards and ensure health and safety regulations are met;
• Foster partnerships and maintain communication with local community organizations;
• Ensure personal care and medication administration comply with regulations;
• Oversee the organization of resident activities;
• Address complaints or concerns raised by residents or their families;
• Ensure company policies and procedures are implemented and followed;
• Cultivate cooperative relationships with key stakeholders, including AACC, the Social Care Standards Authority, and suppliers;
• Ensure the care services are integrated within the community and visible as a local resource;
• Promote the welfare and safeguarding of residents;
• Manage and coordinate day-to-day operations of the care home;
• Plan and allocate materials and human resources effectively;
• Oversee resident services, ensuring high-quality care;
• Analyze performance data and identify areas for cost reduction, improved efficiency, and overall improvement;
• Develop and implement departmental goals, policies, and procedures in consultation with government officials and staff;
• Assess staffing requirements and manage personnel processes;
• Supervise senior staff to ensure adherence to company policies and standards;
• Anticipate challenges, prioritize tasks, and create action plans to ensure timely completion;
• Monitor departmental operations to ensure service efficiency while staying within budget;
• Regularly update Directors on resident admissions, moves, incidents, and equipment needs;
• Provide detailed written reports as requested, ensuring clarity and accuracy of key information;
• Ensure compliance with the Care Quality Commission’s record-keeping and notification requirements;
• Track resource consumption in nursing and care areas;
• Ensure accidents and incidents are properly recorded and handled according to protocol;
• Report issues to Directors regularly to allow for prompt corrective actions;
• Ensure timely completion of audits and the implementation of corrective measures;
• Oversee the safe and effective maintenance of medical devices, ensuring timely reporting of any faulty equipment.

Experience

• Possess a minimum of 3 years of managerial experience in the hospitality or care sector;
• Be fluent both in Maltese and English.

Personal Skills

• Excellent interpersonal and communication skills;
• A passion for working with people and providing person-centred care;
• The ability to lead and make decisions;
• The capacity to work under pressure and to approach work with strong problem-solving skills;
• Good organizational skills and the ability to prioritise work;
• An understanding of the need to keep up-to-date with legislation, relevant to their service.