Client Manager

🔑 Key Responsibilities

Client Acquisition:

• Develop and implement client acquisition strategies (events, conferences).
• Analyze client needs and offer relevant solutions.
• Conduct introductory meetings and presentations on company benefits.

Onboarding:

• Carry out preliminary client analysis.
• Collect and verify documents, coordinate with AML and Risk teams.
• Ensure clear communication with clients on status, deadlines, and required actions.
• Agree on pricing plans and special conditions, ensure proper system setup.
• Transfer clients to the Support Manager with recommendations.

Client Support & Development:

• Support initial transactions and resolve issues quickly.
• Gather client feedback and suggest onboarding improvements.
• Identify business potential and offer additional products and services.
• Facilitate engagement of affiliates and partners of the client.
• Drive client turnover growth through suitable tools and services.

Reporting & Internal Collaboration:

• Maintain records of onboarding status, reasons for rejections, and launch timelines.
• Contribute to developing and improving internal policies and procedures.
• Regularly participate in internal trainings and knowledge-sharing sessions.

📌 Requirements

• Minimum 3 years of experience in a similar role.
• English proficiency at B1 level or above (mandatory).
• Russian language (mandatory)
• Proactivity, strong relationship-building skills, and willingness to grow.

💰 Compensation & Benefits

• Salary: from €2,500 (depending on interview results) + quarterly bonuses.
• Schedule: Mon–Fri, 9:00–18:00 or 10:00–19:00.
• Work format: office / hybrid / remote (to be discussed individually).