Pensions Administrator

Job Description

Company Introduction

Our client specialises in retirement planning.

Job Responsibilities and Duties

• Review and process application forms, KYC documents, welcome packs, investment packs, discharge forms, investment forms, dealing instructions, withdrawal instructions, IFA fee requests, and other payment requests;
• Calculate income and lump-sum payments in full compliance with HMRC rules and the Retirement Pensions Act;
• Execute trades for foreign currency exchanges and ensure timely fund transfers;
• Ensure all retirement benefits are paid to Members on their due dates, and that IFA fees and annual management fees are processed promptly;
• Review and submit HMRC reports accurately and within deadlines;
• Liaise effectively with Investment Companies, Ceding Pension Companies, IFAs, and Members;
• Adhere to turnaround times, internal policies, procedures, and regulatory standards;
• Maintain positive client relationships and provide professional support;
• Stay informed of changes in pension legislation and regulations;
• Perform general administrative tasks as required;
• Report to the Team Leader and provide updates on assigned responsibilities.

Experience

• Experience in pensions, funds, or insurance is a plus, but not required as comprehensive training will be provided;
• Excellent verbal and written communication skills in English.

Personal Skills

• Strong business writing and correspondence abilities;
• Ability to work independently, manage multiple tasks, and prioritise effectively.