HR Manager (Hospitality)

Job Description

Company Introduction

Our client is a leading operator in the hospitality industry.

Job Responsibilities and Duties

• Oversee employee welfare, engagement, and professional development, ensuring hotel policies are consistently applied;
• Advise and coach management on HR practices, employment law, and people management issues;
• Lead the full recruitment lifecycle, including onboarding, training, and ongoing staff development;
• Support manpower planning and workforce optimisation to meet operational needs;
• Ensure HR policies and procedures comply with local legislation and reflect industry best practices;
• Serve as a key point of communication for employee relations, policy updates, and staff initiatives;
• Develop and manage departmental objectives, business plans, and annual budgets;
• Prepare and present HR reports to management and regulatory bodies;
• Promote a positive workplace culture that encourages communication, morale, and productivity;
• Drive staff engagement initiatives, recognition programmes, and retention strategies;
• Oversee the performance appraisal process, advising department heads and attending review meetings;
• Provide guidance on career progression, training, and employee relations, including legal compliance;
• Keep abreast of emerging HR trends and implement improvements proactively;
• Participate in ongoing professional development, training, and workshops to maintain expertise.

Experience

• Minimum of 2 years’ experience in an HR managerial role; experience in hospitality or operations is a plus;
• Solid understanding of HR systems, databases, and HR metrics;
• Proven ability to develop and maintain effective relationships at all levels of the organisation;
• Thorough knowledge of Maltese labour law and HR best practices;
• Proficient in MS Word, Excel, PowerPoint, and Outlook.

Personal Skills

• Fluent in both Maltese and English, with strong written and verbal communication skills;
• People-focused yet results-oriented, with excellent interpersonal skills;
• Strong listening, negotiation, and presentation capabilities;
• Excellent organisational and time-management skills, with the ability to manage multiple priorities;
• Self-motivated, confident, and efficient professional, capable of delegating, managing, and following up on tasks effectively.