IT Support Officer

Job Description

Company Introduction

Our client is an established corporate service provider.

Job Responsibilities and Duties

• Deliver technical support and resolve issues across systems, applications, and IT services;
• Gather and analyse business requirements to help design and implement tailored IT solutions;
• Assist in maintaining, optimising, and upgrading IT infrastructure and related services;
• Collaborate with colleagues on IT projects and contribute to continuous improvement initiatives;
• Keep abreast of emerging technologies and industry best practices to enhance IT operations.

Experience

• Solid knowledge of MS Windows environments, including MS SQL;
• Experience with Microsoft 365 administration, SharePoint Information Architecture, Power Automate, and Dynamics is a plus;
• A diploma or accredited ICT certifications.

Personal Skills

• Strong problem-solving skills with the ability to work independently;
• Eagerness to learn and quickly adapt to new tools and technologies;
• Ability to understand business processes and implement automation using available tools;
• Excellent communication, teamwork, and collaboration skills.