Account Manager (EU)

Job Description

Company Introduction

Our client is a gaming solutions provider.

Job Responsibilities and Duties

• Build and maintain strong, long-term relationships with clients, ensuring a high level of customer satisfaction;
• Develop a thorough understanding of clients' business needs and provide tailored solutions to support their objectives;
• Act as the primary point of contact for assigned client accounts, managing day-to-day communication and resolving queries in a timely manner;
• Coordinate with internal departments to ensure the successful delivery of products and services in line with client expectations;
• Monitor client satisfaction, proactively identifying and resolving issues to strengthen client relationships;
• Identify opportunities to grow existing accounts through cross-selling and upselling initiatives;
• Prepare regular account updates and reports, maintaining accurate records of client activities and business opportunities;
• Support additional account management and business development activities as required.

Experience

• Previous experience as an Account Manager within the iGaming industry is essential;
• Strong experience managing client relationships and key accounts;
• Proven ability to identify business growth opportunities and maximise account performance.

Personal Skills

• Excellent interpersonal and relationship-building skills;
• Strong commercial awareness and customer-focused approach;
• Proactive and results-driven mindset;
• Strong organisational and time management abilities;
• Ability to manage multiple client accounts simultaneously;
• Strong problem-solving and negotiation skills;
• Ability to work independently while collaborating effectively within a team.