Job Description

Company Introduction

Our client is an international operator in the hospitality industry.

Support and supervise the reservations team in daily operations, ensuring the efficient handling of booking enquiries, cancellations, no-shows and special requests;
Monitor reservation systems, verify payments and invoices, and ensure booking policies and procedures are consistently followed;
Coordinate daily shift activities, allocate tasks and ensure the smooth running of reservation operations;
Act as a main point of contact for team members, guests, corporate clients and online travel agencies (OTAs), handling complex enquiries and guest feedback;
Assist with onboarding new employees, providing training, guidance and constructive feedback to support their professional development;
Review reservation reports and forecasts, identifying trends and opportunities to improve operational efficiency and service quality;
Ensure a professional and welcoming guest experience across all communication channels;
Participate in departmental projects, recruitment interviews and initiatives aimed at improving team performance and development.

A completed qualification or professional training in Hospitality, Hotel Management or a related field;
Previous experience in hotel reservations or guest services, ideally within a supervisory or team leadership position;
Strong understanding of hotel reservation procedures, booking policies and guest service standards;
Previous experience coordinating daily operations and supporting the development of team members;
Proficiency in Microsoft Office applications and Property Management Systems (PMS);
Fluent German and good written and spoken English.

Excellent organisational and time management skills, with the ability to prioritise tasks and manage daily operations effectively;
Strong leadership skills, with the ability to motivate, guide and support team members;
Excellent communication and interpersonal skills, with a professional, friendly and guest-focused approach;
Strong analytical and problem-solving abilities, with excellent attention to detail;
Ability to handle challenging situations, guest complaints and complex enquiries professionally;
Proactive and adaptable, with the ability to work efficiently in a fast-paced hospitality environment;
Team-oriented, with a willingness to share knowledge and contribute to continuous improvement.