Store Manager

Job Description

Company Introduction

Our client is a distinguished retail establishment.

Job Responsibilities and Duties

• Lead, motivate, and manage a diverse team of sales staff;
• Ensure exceptional customer service and handle customer inquiries and complaints professionally;
• Oversee sales performance, set targets, and implement strategies to achieve them;
• Address any in-store issues such as handling customers or dealing with defective stock;
• Manage the staff and their rosters, including interviewing potential new staff members;
• Attend trainings and ensure team members have all training manuals;
• Responsible for ordering bags, blotters, cleaner, as well as paying suppliers and managing cash;
• Oversee the needs of each store and liaise with the respective team to restock and deliver;
• Travel between the stores on a day-to-day basis;
• Other duties according to the company’s needs.

Experience

• Minimum of 3 years as a store manager and 1-2 years in sales;
• Have experience managing multiple locations and teams;
• Proficient in Microsoft Office applications, Google Drive, and POS systems.
• Fluent in English. Additional languages, especially Maltese or Italian, are a plus;
• Previous experience in the beauty industry will be considered an asset;
• Knowledge and prior experience with eCommerce would be consider an asset;
• Hold a driving license.

Personal Skills

• Have excellent leadership skills;
• Have excellent communication skills;
• Ability to work under-pressure;
• Ability to multi-task;
• Be a problem-solver.