Property Operations Manager

Job Description

Company Introduction

Job Responsibilities and Duties

• Handle guest enquiries, resolve complaints, and conduct post-stay follow-ups;
• Maintain up-to-date property information, welcome packs, and FAQs;
• Coordinate cleaning, maintenance, and property turnovers;
• Manage reservations across OTAs and direct booking channels, ensuring no double bookings;
• Process and confirm invoices for payment, and monitor petty stock and supplies;
• Collaborate with marketing to update listings, photos, and promotional materials.

Experience

• Proven experience managing short-term rental platforms such as Airbnb, Booking.com, and VRBO, including channel management tools;
• Basic experience in bookkeeping and invoice processing;
• Knowledge of inventory and stock management.

Personal Skills

• Excellent customer service and guest relations skills;
• Strong organizational abilities with experience coordinating multiple vendors and tasks;
• Effective communication skills and ability to collaborate with marketing teams;
• Strong problem-solving, time management, and attention to detail.