Activity Coordinator (Maltese Speaking)

Job Description

Company Introduction

Our client is a leader in Hospitality and Healthcare.

Job Responsibilities and Duties

• Design and implement a varied monthly program of recreational, cultural, social, and therapeutic activities tailored to residents’ interests, abilities, and care needs, in both group and individual settings;
• Organise internal and external events, including excursions and off-site activities, ensuring transport logistics and accessibility needs are met;
• Coordinate special events such as religious celebrations, holiday gatherings, community engagements, and themed days;
• Develop specialised activity sessions for residents living with dementia, ensuring inclusivity and stimulation;
• Encourage participation by actively engaging with residents, extending personal invitations, and fostering a warm, inclusive atmosphere;
• Consult with residents individually and in groups to identify their preferences, cultural interests, and recreational needs;
• Liaise with family members and staff to accommodate personal milestones like birthdays, anniversaries, and religious or cultural observances;
• Evaluate resident engagement and feedback to continuously improve and tailor the activity program;
• Monitor and manage the activity budget, ensuring cost-effective planning and resource use;
• Collaborate with nursing and care teams to ensure activities align with individual care plans and support residents' overall wellbeing;
• Serve as a key contact for residents and families, offering guidance, updates, and emotional support;
• Maintain strong, positive relationships with residents and their families through open communication, empathy, and timely resolution of issues;
• Handle concerns and complaints professionally, escalating when necessary and ensuring proper follow-up;
• Protect resident confidentiality by adhering to data protection policies and handling all information with discretion;
• Record attendance, engagement, and feedback accurately for tracking and evaluation purposes;
• Prepare and distribute communication materials such as activity calendars, newsletters, and posters;
• Coordinate with entertainers, volunteers, and external service providers to enhance the activity program;
• Submit timely and accurate reports to the General Manager and relevant stakeholders, ensuring transparency and accountability.

Experience

• Experience in event planning, activity coordination, customer service, or similar roles will be considered an advantage;
• Familiarity with elderly care and dementia-friendly practices is beneficial;
• Proficiency in both written and spoken English and Maltese is required;
• Confident using basic IT tools and software for scheduling, communication, and reporting.

Personal Skills

• Strong interpersonal and communication skills, paired with a compassionate, resident-focused mindset;
• Creative, enthusiastic, and well-organised, with the ability to manage time effectively and prioritise tasks;
• Comfortable working independently while also collaborating within a multidisciplinary team.