VIP Representative (French Speaking)

Job Description

Company Introduction

Our client provides a range of IT services and solutions.

Job Responsibilities and Duties

• Manage customer inquiries, requests, and potential complaints via chat and email, ensuring VIP clients receive top-tier, personalized support, even outside regular hours when required;
• Proactively monitor and assess VIP player activity, conducting daily reviews and offering tailored bonuses, gifts, and rewards in line with business objectives;
• Maintain high service standards by meeting team SLAs for response time, quality, and customer satisfaction;
• Suggest innovative ways to refine VIP processes and enhance business performance;
• Continuously expand your industry knowledge to effectively communicate updates and insights to VIP players;
• Participate in workshops aimed at improving communication and overall service quality;
• Collaborate closely with VIP Account Managers to address player inquiries, manage escalations, and handle special cases efficiently.

Experience

• Proficient in Microsoft Excel with strong data-handling skills;
• Fluent in both spoken and written French and English;
• Previous experience in iGaming is a significant advantage, but candidates with a background in customer support will also be considered.

Personal Skills

• Flexible to work on a shift basis, including weekends;
• Friendly and outgoing personality, with the ability to engage with people from diverse backgrounds;
• Strong organizational skills, with the ability to build relationships, plan effectively, and manage priorities with attention to detail;
• Analytical mindset with the ability to assess risks associated with promotions and customer engagement;
• Proactive and solution-oriented, demonstrating a positive attitude and problem-solving abilities;
• Dedicated to delivering exceptional service to high-value clients.