Assistant Hotel Manager

Job Description

Job Description

Company Introduction

Our client is a leading operator in the hospitality industry.

Job Responsibilities and Duties

• Collaborate with the Hotel Manager to oversee daily operations, ensuring adherence to hotel policies and established procedures;
• Delegate responsibilities to Heads of Departments (HODs) and monitor their performance to maintain operational excellence;
• Monitor and manage guest feedback on platforms such as TripAdvisor and OTA sites;
• Establish targets, KPIs, schedules, policies, and procedures to enhance efficiency and guest satisfaction;
• Foster a two-way communication environment, promoting teamwork and motivation among staff;
• Uphold health and safety regulations to provide a secure environment for guests and employees;
• Provide regular reports on sales results, productivity, and operational updates to the management team;
• Lead operations meetings and daily briefings with HODs in the absence of the Hotel Manager;
• Ensure strict adherence to hotel operating controls, SOPs, policies, procedures, and service standards;
• Align objectives and goals with the Company’s brand positioning for collective success;
• Cultivate owner loyalty through effective communication, expectation management, and achieving solid business results;
• Support the Hotel Manager in key property matters, including ongoing projects, customer service, and refurbishment initiatives;
• Develop managers, supervisors, and high-potential employees through comprehensive development plans;
• Drive service quality and maintain a high level of customer satisfaction.

Experience

• Proven experience in food and beverage management;
• Be proficient in various computer software programs (MS Office, restaurant management software, POS systems);
• Experience in financial accounting, personnel supervision, and problem resolution will be considered an asset.

Personal Skills

• Exceptional communication and attentive listening skills;
• Thrive in high-pressure environments;
• Demonstrate strong organizational, prioritization, and problem-solving skills, with keen attention to detail;
• Mature, courteous, and collaborative team player with outstanding interpersonal abilities;
• Adaptable to work flexible hours, including weekends, evenings, and holidays;
• Proficient in identifying and efficiently resolving issues;
• Exhibit effective communication and leadership competencies;
• Keep abreast of current hospitality trends and best practices;
• Proficient in personnel management and achieving financial goals;
• Dedicated to providing exceptional guest-oriented service.