Controller (Maltese Speaking)

Job Description

Job Description

Company Introduction

Our client is a private transportation company.

Job Responsibilities and Duties

• Check the daily operations of transportation;
• Attend and solve in real time, all the incidents, changes and problems that may occur in transport services;
• Liaise with drivers in real time to align services with planned schedules and minimise lost KM;
• Attend to any incidents to minimise service interruptions and create related reports;
• Provide support and direction to drivers during incidents with safety as top priority;
• Use the Tracking System and / or other technological tools that can be implemented in the Control Room;
• Ensure proper quality of transport services in terms of frequency, timetables and expeditions, trying to minimize those aspects that cause delays in the daily service;
• Manage the information received, efficiently and confidentially;
• Manage the most efficient and effective service in terms of use of bus fleet and drivers;
• Ensure compliance and security policies, risk prevention, data protection, quality and environment established in the field of occupation and responsibilities;
• Cooperate with the Control Room Manager in all the tasks that are required.

Experience

• Knowledge related to transport, safety procedures and passengers’ Code of Ethics.

Personal Skills

• Be a problem-solver;
• Good communication skills;
• Be a team player.