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Jobs in Malta

Who you are tomorrow begins
with what you do today.

CRM Success Manager (m/f/x)

  • Full Time
  • Malta
  • DOE
  • Marketing Retention
  • Apply By: September 26, 2023

JOB ID: 43580

Job Description

As a CRM Success Manager, you work on data analyses and reports and consequently translate the findings into operational actions for the other CRM teams. By presenting the insights to stakeholders and other CRM teams, you help to continuously improve CRM campaigns and lifecycles.  

 Your playing field: 

  • You analyse A/B testing initiatives of CRM activities, including overseeing the correct execution, preparing the data for Commercial Insight and helping to translate the results into CRM actions and cost estimations 
  • You provide input to support the drive of change regarding testing and improve CRM measures based on data analysis plus survey results 
  • You carry out continuous quality checks of cycle logics and communication content 
  • You increase the ROI of all bonus spendings and channel usage (e.g. Outbound Calls, SMS) based on Commercial Insight reports  
  • You support with ad-hoc requests for any business need (CRM / AML etc) 
  • You document and archive results to further increase precise campaign cost estimations