Customer Experience Specialist - German speaking (m/f/x)
Do you enjoy working creatively and analytically at the same time? Are you able to think outside of the box and want to make an impact? Then contribute to Tipico's success by increasing our customer satisfaction! We are ambitious, never satisfied and always striving for more to offer our customers the best possible sports betting experience.
Your playing field:
- Our customers are our main focus. You will support our Customer Experience Manager by creating and enhancing customer flows.
- You will write copy in German based on the suggested flow and help us to create a consistent tone of voice across our products and devices.
- You will undertake user acceptance testing of requested changes and monitor competitor activity.
- We always strive to become better every day. You will analyse on an ongoing basis customer surveys and suggest improvements.