Customer Support Agent (Mandarin Speaking)
Required Skills
Attention to Detail Client Relations Customer Service Mandarin Organisational and Time Management Self-motivation Teamwork Written and Oral English CommunicationJob Description
Job Description
Company Introduction
Our client is a leader in investment services.
Job Responsibilities and Duties
- Provide excellent customer support services to Chinese customers;
- Be able to work on a night shift basis between the hours of 9.00pm until 4.00am;
- Attend trainings, team building or other such events.
Experience
- Fluent in English and Mandarin, both written and verbal;
- Proven customer service skills and experience working in professional business office setting;
Personal Skills
- Ability to engage and assist clients with a pleasant demeanor;
- Have a customer-first attitude to deliver exceptional customer experiences;
- Be courteous and professional in a team environment, proactively collaborating with others to help customers;
- Excellent interpersonal communication skills, as well as strong attention to detail and time management;
- Professional, thorough and organized with strong follow-up skills;
- Ability to learn products, services and procedures quickly and accurately.