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IT Operations Analyst

  • Full Time
  • Malta
  • DOE
  • IT Software
  • Apply By: August 12, 2023

JOB ID: 42317

Required Skills
Analytical BA (Hons) Business Analysis Business Intelligence (BI) Data Analytics & BI English Information Technology Support Teamwork Written and Oral English Communication
Job Description

Job Description


Company Introduction

Our client is a leader in the insurance industry.

Job Responsibilities and Duties

  • Provide first and second line support on hardware and software applications;
  • Troubleshoot IT problems, propose solutions and escalate where required;
  • Manage and configure end user equipment;
  • Manage Logical Security Management and Access Control;
  • Manage Local Network and Server Management;
  • Manage Incident and Change Requests Management;
  • Follow and report on various monthly KPIs;
  • Configure various IT systems as part of day to day IT or Business Processes;
  • Maintain IT Systems;
  • Manage and coordinate the monthly closure tasks;
  • Maintain SQL and BI reports;
  • Generate, maintain and periodically revise documentation related to systems and processes;
  • Manage the induction of new users who join the company in IT related tasks;
  • Assist/update the IT Operations Manager on topics being managed;
  • Advice/guide the IT Operations Manager on topics related to strategy;
  • Operate within the Local IT Department team as a team player;
  • Respect the standards of the Group.


  • Hold a University Degree in IT or similar;
  • Be fluent in English both written and oral;
  • Have experience in BI and SQL will be considered an asset;
  • Experience in a similar role will be advantageous.

Personal Skills

  • Be able to work independently and as part of a team;
  • Have analytical skills.