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Who you are tomorrow begins
with what you do today.

Key Account Manager

  • Full Time
  • Malta
  • DOE
  • Customer Care, Managerial, Online Gaming (iGaming), Sales
  • Apply By: June 23, 2022

JOB ID: 34139

Required Skills
Client Networking Communication Confidence Customer Needs Promotion Russian Turkish Written and Oral English Communication
Job Description

Job Description

Company Introduction

Our client is a global online gaming company specializing in live casinos.

Job Responsibilities and Duties

  • Responsible to acquire, maintain, and optimise business relationships and partnerships in Key Markets, to achieve business KPI’s;
  • Build relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way;
  • Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives;
  • Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise;
  • Working closely with the Marketing Dept. to optimise strategy and ensure KPI targets are met;
  • Representing the entire range of the Company’s products;
  • Distributing and presenting information to customers about upcoming game releases and opportunities
  • Establishing and maintaining effective key account relationships;
  • Act as an intermediary between internal departments and customers;
  • Acting as an escalation point for customers for any issues, and drive resolution action;
  • Providing root-cause analysis, driving continuous improvement and execution of solutions;
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis;
  • Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

Experience

  • Experience in a similar role; preferably in the iGaming industry;
  • Holding a degree in a related field would be preferred.

Personal Skills

  • Excellent written and verbal communication skills in English also Turkish and/or Russian;
  • A passion for strong sales, negotiation, decision-making, and problem-solving skills;
  • Proficiency with Microsoft Office Suite;
  • Strong relationship building skills and the ability to build trust, strong social and people skills;
  • Sound commercial acumen, understanding of ROI and an analytical approach;
  • Responsible and reliable, excellent team player;
  • Be presentable, willing to travel and work outside of normal office hours.