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Receptionist (Night Shift)

  • Full Time
  • Malta
  • DOE
  • Hospitality
  • Apply By: May 20, 2023

JOB ID: 41314

Required Skills
Answering Telephones Customer Service Multi-Tasking Organisation Problem Solving Procedural Scheduling Written and Oral English Communication
Job Description

Job Description

Company Introduction

Our client operates high quality hotel and hospitality establishments

Job Responsibilities and Duties

  • Be responsible for the front office and its duties during the night shift;
  • Provide an excellent quality service to guests as their first point of contact;
  • Know the hospitality industry standards and put them into practice to actively pursue the hotel’s objectives;
  • Input direct reservations into the PMS;
  • Communicate useful information to guests prior to their arrival to facilitate an enriched experience and trouble-free stay;
  • Plan room closures with housekeeping and maintenance for general cleaning and maintenance to ensure guests always arrive to a well cleaned and fully-functional room;
  • Assist with check-ins & check-outs, rooms changes and other concierge duties that may be required from time to time;
  • Greet every guest in a pleasant way and with a smile;
  • Respond to guest requests, delegate accordingly and follow-up on pending tasks;
  • Take necessary measures to pre-empt guest dissatisfaction;
  • Collect guest information for safe storage according to GDPR policies; 
  • Maintain a register of guest requests and complaints;
  • Follow SOPs to ensure that issues are handled in an appropriate manner and a resolution is found as quickly as possible;
  • Coordinate and book airport transfers and taxi services;
  • Maintain a clean and tidy reception area at all times;
  • Check that all guest bills are settled on departure in accordance with the hotels' payment terms;
  • Keep a cash float with the required dominations for the hotel in a secure way;
  • Maintain records of commissions payable and receivable;
  • Deal with any negative feedback promptly and effectively;
  • Seek opportunities to wow guests and exceed their expectations – creating lasting memories.

Personal Skills

  • Be fluent in English;
  • Knowledge of other languages considered as an asset;
  • Be computer literate;
  • Have experience working on a hotel system; 
  • Have previous working experience in Front of House operations;
  • Able to work on ones own initiative and take decisions when not supervised;
  • Willing to work night shifts including weekends;
  • Be self-confident and very well organised;
  • Portray an image of efficiency;
  • Have excellent people skills;
  • Maintain a cool-head when faced with disgruntled guests.