Sportsbook - 2nd Line Technical Support
Our Sportsbook offering is one of a kind! Developed in-house by our dedicated Sportsbook Tech Team, and growing at a very rapid rate, expanding not only in new markets but also as a Business to Business partner. Having our product available in different parts of the world and offering sports all around the world requires to have support around the clock.
You will be involved in monitoring the whole Sportsbook system!! Responding and updating any alerts to better monitor the system and also be able to fix and support in incidents that happen in the production issues to create the best performance, functionality and user experience in the industry!
What’s in it for you?
You will be exposed to high performance systems, communicating with stakeholders, collaborating with 1st Line Support and our Trading team to be able to assist them in any issues and requests. The 2nd line support team will work on a shift basis from 09:00am to 00:00am to be able to support operations during these hours. Knowledge of the Sportsbook system and how it operates will be required to be able to investigate, fix or mitigate any issues or bugs.
You’re good at
- Handle 2nd line support tickets created by Customer Care, Trading & Operations team
- Real time assistance to Trading team
- Handling Low incidents and escalating when required
- Immediate reaction to alerts and SLA breaches
- Start Investigation immediately for Incidents and handover to on call when online (when OOO)
- Provide RCA & RCCA for Low & Medium incidents (currently only done for High/Critical)
- Monitoring and reviewing quality of service delivered especially during peak Sports time
- Communicating and assisting B2B Partner technical teams for support requests
- Assist LiveOps or NOC when needed
- Improve alerting and monitoring to better assist them in their job
What we offer
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.