Team Lead Infrastructure and Support Services (Maltese Speaking)

Job Description

Job Description

Company Introduction

Our client is a leading IT services provider.

Job Responsibilities and Duties

• Assist in the organising, allocation and monitoring of the infrastructure team;
• Assist in ensuring incident and problem queues are kept constantly updated and monitored whilst always prioritising communication with the customer;
• Assist in ensuring that the team follows company policies, best practices and procedures during their daily tasks;
• Assist in team meetings to update members on daily assignments, projects status and ongoing incidents;
• Provide regular updates to the General Manager for Infrastructure and Support Services;
• Assist with the mentoring, coaching and assisting of members of the Infrastructure Team;
• Assist in the management of relationships with third parties and suppliers mainly HPE;
• This includes maintaining current partnership levels and identifying any potential improvements;
• Assist in project management and liaising with customers and all resources;
• Manage physical server and storage infrastructure to ensure all systems function as required and meet the targeted Service Level Agreements;
• Ensure internal and external applications and associated infrastructure are functioning correctly, by undertaking proactive monitoring and analysis, resolving problems and escalating as appropriate;
• Participate in the design and architecture of information and operational support systems;
• Identify learning gaps in the team structure and propose any training required.

Experience

• Have at least a tertiary qualification in Computer Science, Computer Engineering, or a relevant field;
• Have a minimum of 3 years of experience as a Senior Systems Engineer / Team Lead in the IT industry, preferably in the field of managed services;
• Experience in server and storage technologies;
• Knowledge in virtualization, cloud, storage and networking technologies and be capable of building enterprise architecture roadmaps;
• Sound knowledge of multiple operating systems including Microsoft, Linux and Unix;
• HPE Certifications mainly Storage and Servers would be considered an asset;
• Microsoft Certifications mainly MCSE/MCSA and Azure would be considered an asset;
• VMware Certifications would be considered an asset;
• Linux Certifications mainly Redhat or Oracle Linux would be considered an asset;
• Cisco Certifications mainly CCNA would be considered an asset;
• Experience using Aruba networking products would be considered an asset;
• Experience with Database Management Systems including Oracle and Microsoft SQL Server would be considered an asset.

Personal Skills

• Ability to work efficiently both independently with minimum supervision, and as part of a team;
• Strong leadership skills and team management skills;
• Able to perform well under pressure;
• Pro-active, flexible, committed and hardworking by nature;
• Excellent organizational and time-management skills;
• Possession of a valid driving license;
• Project management certification.