WordPress Support Specialist

Job Description

Job Description

Company Introduction

Our client is a leading Web Development company.

Job Responsibilities and Duties

• Help customers manage/update contents;
• Respond to customers who report issues;
• Work closely with Account Managers;
• Handle issues in a timely manner;
• Explain technical issues in a polite and understanding manner;
• Handle custom development requests.

Experience

• At least 1+ years of experience with WordPress;
• Ability to write and understand custom CSS;
• Ability to write and understand HTML;
• Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack;
• Troubleshooting experience;
• Ability to write and understand PHP;
• Ability to write and read jQuery, Javascript, and any JS framework;
• WordPress plugin development experience;
• WordPress theme development experience;
• Have excellent oral and written English;
• Previous remote working experience.

Personal Skills

• Empathy for customers;
• A curiosity to learn and grow;
• Polite and understanding;
• Passionate about providing excellent support.