General Manager

Job Description

Company Introduction

Our client is a leading provider of residential care services.

Job Responsibilities and Duties

• Oversee daily operations of the Company, ensuring smooth and efficient functioning;
• Ensure delivery of high-quality care services in line with regulatory and organisational standards;
• Develop and implement operational strategies to enhance service efficiency and resident satisfaction;
• Lead, motivate, and manage staff, fostering a positive, supportive, and productive workplace culture;
• Manage budgets and resources effectively to ensure financial sustainability and operational efficiency;
• Build and maintain strong relationships with residents, families, staff, and external stakeholders;
• Ensure compliance with all health, safety, and care regulations across both facilities.

Experience

• Demonstrated leadership experience in healthcare or elder care settings, with a proven ability to manage operations across multiple sites;
• Candidates with hotel or hospitality management backgrounds are also encouraged to apply, bringing strong operational and customer service skills;
• Solid understanding of the care home sector, including regulatory and compliance requirements;
• Proven financial management experience, encompassing budgeting, cost control, and driving operational efficiency.

Personal Skills

• Committed to delivering high-quality care and services, with a focus on resident wellbeing and satisfaction;
• Strong leadership skills, with the capacity to motivate and support staff;
• Excellent communication and interpersonal skills, fostering positive relationships with residents, families, and stakeholders;
• Highly organized and detail-oriented, with the ability to manage competing priorities and ensure compliance with regulations.