HR Manager

Job Description

Company Introduction

Our client is a leader in Hospitality and Healthcare.

Job Responsibilities and Duties

• Ensure employee files are maintained accurately and kept up to date, including training records and statutory documentation;
• Coordinate and manage recruitment processes, including interviews and candidate selection;
• Prepare and oversee staff rosters, ensuring full staffing levels at all times and arranging replacements where required;
• Monitor overtime closely to ensure efficiency and cost control;
• Manage the full onboarding process, including orientation sessions, distribution of starter packs, key SOPs, internal procedures, and fire evacuation guidelines;
• Conduct informal performance reviews at one (1) month and five (5) months following engagement, gathering peer feedback and taking appropriate action where necessary;
• Oversee the staff performance management cycle, including monthly follow-ups, quarterly reviews, and annual appraisals;
• Promote employee engagement, motivation, and retention while addressing high staff turnover;
• Maintain accurate records of formal and informal warnings issued;
• Ensure staff maintain professional standards, including appropriate uniform and presentation;
• Develop and manage the annual training plan and training budget;
• Coordinate attendance for courses and professional development, ensuring operational coverage is maintained;
• Organise targeted training initiatives such as leadership development, customer care, and specialised professional courses;
• Plan and coordinate staff engagement activities including team-building events and seasonal gatherings, managing the allocated budget;
• Monitor sick leave patterns, maintain accurate statistics, and take proactive steps to minimise abuse.

Experience

• Hold a Diploma in Human Resource Studies at MQRIC Level 5 or equivalent qualification;
• A minimum of 5 years’ experience in a similar Human Resources role;
• Demonstrated experience in recruitment, employee relations, performance management, and training coordination;
• Strong written and verbal communication skills in English.

Personal Skills

• Strong interpersonal and relationship-building abilities;
• Creative, proactive, and solutions-oriented mindset;
• Able to work effectively within a multidisciplinary and multicultural environment;
• Good listener with clear and professional communication skills;
• Capable of working under pressure and managing challenging situations calmly;
• Self-motivated and able to work independently using own initiative.