Customer Support Representative (Maltese Speaking)

Job Description

Company Introduction

Our client is a leading automotive company.

Job Responsibilities and Duties

• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Respond promptly to customer inquiries and complaints;
• Communicate with customers through phone, email, social media, and live chat;
• Schedule appointments for customers’ vehicle maintenance at the company’s workshop;
• Participate in the processes required for the workshop to offer excellent service;
• Manage the resolution of customer complaints;
• Communicate and coordinate with colleagues as necessary;
• Ensure customer satisfaction and provide professional customer support.

Experience

• Have an O-Level standard of education;
• Be fluent in Maltese and English.

Personal Skills

• Be comfortable using computers;
• Have some experience working with customer support.