ICT Support Executive

Job Description

Company Introduction

Our client is a leading IT support provider specializing in assisting companies in all their IT needs.

Job Responsibilities and Duties

• Provide first and second line support;
• Support Microsoft Windows and business applications, including antivirus protection, email, updates, and authentication administration;
• Ensure requests for assistance are properly logged, assigned, and responded to promptly according to agreed standards and procedures;
• Install, diagnose, repair, maintain, and upgrade hardware and equipment;
• Troubleshoot systems and network issues both on-site at clients' premises and at the office;
• Deliver and set up IT hardware at client locations;
• Monitor and maintain customers’ systems and networks;
• Document new and existing setups and upgrades.

Experience

• Have a minimum of 2 years of experience in a similar technical, hands-on role;
• Hold an IT certificate or diploma;
• Have a solid understanding of TCP/IP, subnets, routing, switching, and related networking concepts;
• Be fluent in both English and Maltese;
• Hold a valid driving license and have access to your own car.

Personal Skills

• Be eager to learn and quickly adapt to new technologies;
• Possess strong interpersonal and communication skills and be a team player.