Assistant Manager – Reservations (German Speaking)
Required Skills
Attention to Detail Client Networking Client Relations Customer Needs Customer Requirements Customer Service English Organisational and Time Management Written and Oral English CommunicationJob Description
Job Description
Company Introduction
Our client is an international operator in the hospitality industry.
Job Responsibilities and Duties
- Handle the reservations team as well as the company's front office.
- Making sure that guest satisfaction is maximised while increasing revenue targets and minimising costs related to reservations;
- Handle all operations tasks and optimise individual reservations;
- Coordinate staff to ensure optimal utilisation of the department's capacities;
- Onboarding and coaching staff;
- Maintain the PMS;
- Coordinate and monitor the online booking engine;
- Monitor the front office kiosk system.
Experience
- Successfully completed training within the hospitality industry;
- At least 3 years of experience in reservations or in a front office environment;
- At least 2 years of experience in managing a team of over 5 employees;
- Very good knowledge of common reservation systems and MS Office;
- Excellent written & spoken German and English skills.
Personal Skills
- Excellent communication and interaction skills;
- Highly committed;
- Self-motivated;
- A team player;
- Responsible.