Chargeback & Fraud Analyst
Job Description
The Fraud team are looking for a Chargeback & Fraud analyst!
This role is focused on mitigating the company’s losses that are caused by any fraudulent activity on all our brands. Are you curious, analytical and have previous fraud and online gaming experience? If yes, then read on.
You will work in a shift pattern together with a small team, including evenings and weekends. Your main focus will be dealing with incoming chargebacks, running various reports, analysing accounts as well as taking on investigations on requests from other departments and 3rd parties. An eye for detail paired with a meticulous approach to analysing past and current fraud trends is a must. You must be able to take key decisions to balance the security we enforce on players versus the effect and growth of the business.
Key Responsibilities:
- Making sure that all disputes, RFIs and CHBs with the different payment providers are accurately registered, actioned and corrected in a timely manner
- Review incoming fraud alerts and action appropriately to stop fraud at an early stage
- Reviewing accounts through various reports to identify, action and prevent bonus abuse
- Running daily reports on payment transactions and new registrations to make sure that fraudulent and suspicious activity is spotted early to minimize risk to the company
- Analysing different data across all brands from past fraud accounts to find trends and outline risks
- Undertake fraud investigations requested by other departments and 3rd parties
- Setting up and maintaining a live record of fraud trends to be shared on a regular basis with the Chargeback and Fraud team and other relevant departments
- Trying to minimize the financial loss of chargebacks by actively contacting players and disputing chargebacks
- Presenting fraud and chargeback related data such as fraud groups, percentages, chargeback rates, costs per provider, spread per brand to the line manager on a regular basis
- Liaising with the team and Line Manager to improve the fraud procedures and processes
- Ad hoc tasks required by your line manager
Requirements
Skills
- 1+ years of experience within online gaming
- 1+ years in a fraud related role
- Good Excel knowledge
- Good verbal and written English and communication skills
- It would be a plus to have:
- Previous chargeback experience
- Any previous basic programming knowledge
Competencies
- Meticulous and analytical
- An eye for details
- Ability to work as part of a team with a lot of own responsibility
- A curious and investigative mind
Benefits
ComeOn Group in short
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
So what can you expect from ComeOn as a place of work?
At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! You will not regret picking ComeOn as your next place of work – as you can see below from our awards!
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
The ComeOn Moment
That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!
You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!
#WeareComeOn