Customer Support (German Speaking)

Job Description

Job Description

Company Introduction

Our client is a leading company in financial services.

Job Responsibilities and Duties

• Manage all question regarding account opening, platforms and payment process;
• Open and maintain customer accounts by recording account information;
• Resolve product or service problems by clarifying the customer’s complaint;
• Determining the cause of the problem;
• Select and explain the best solution to solve the problem;
• Expediting correction or adjustment; following up to ensure resolution;
• Make sure if the customer has the login/pass by email;
• Resolve customer complaints via phone, email, mail, or social media;
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Manage large amounts of incoming calls;
• Follow communication procedures, guidelines and policies.

Experience

• Experience in a similar role, customer support.

Personal Skills

• Have excellent communication skills in German and English;
• Excellent communication and presentation skills;
• Excellent customer service;
• Ability to multi-task, prioritize and manage time effectively;
• Problem Solving and Multitask;
• Positive Attitude and Attention to Detail;
• Work well independently as well as in a team.