German Speaking - Responsible Gaming Analyst
In this role, you will be responsible for assisting our customer-facing departments in all responsible gaming-related queries. You will also be proactively interacting with customers, in line with the company’s Duty of Care procedures, with the goal to ensure safe and moderate use of the gaming products. You should be experienced in conducting thorough investigations and turning over every stone to make sure that we have a clear picture of the case at hand.
Good judgment is key to succeeding in this role. When assessing cases, you should be able to use the full range of the knowledge you have built up and weigh in a variety of situational factors to guide you towards effective decision making.
Making a connection with customers and communicating on sensitive topics is a skill that you will be expected to have refined, being familiar with basic techniques of conducting supportive conversations and how to elicit positive behavioral change.
As a member of the Responsible Gaming team the successful candidate would be working in close connection with the operational and the compliance teams in carrying out the company’s Social Responsibility policy and strategic RG development.
- Working together with the team to uphold the day-to-day operations and investigate cases Escalated by CX and other operational teams.
- Taking part in the work of monitoring, detecting and interacting with at-risk players.
- Effectively using the tools and the solutions for behavioural tracking available to enhance personal and team performance.
- Taking part in RG projects.
- Working on upholding and improving RG processes.
- Assisting in RG reporting.
- Excellent analytical and communication skills
- Proficiency in English and fluent command of German
- Problem-solving skills
- At least 1 year in iGaming, a minimum of 6 months in a customer-facing role
- Experience in effectively analyzing player data and making inferences regarding risk warnings.
- An understanding of the regulatory frameworks connected to the licenses the company holds.
- Attention to details
- Interested in the psychology behind gambling and specifically problem gambling
- Flexible thinking
ComeOn Group in short
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative, and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
So what can you expect from ComeOn as a place of work?
At ComeOn, we have adopted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for its inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! You will not regret picking ComeOn as your next place of work – as you can see below from our award!
Additionally we’ve got:
- Wellness Allowance
- Private healthcare
- Bonus scheme
- Team Events
- Hybrid Office Set up
These benefits are subject to change & may be limited due to Covid-19.
I’m interested, what do I do next?
Waste no time and complete your application expressing your interest and why you want to work for us today, we like individuality so let your personality come through!
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
The ComeOn Moment
That moment when right before the roulette ball stops, or when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper, or scream ComeOn, ComeOn, ComeOn!
You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!
Applications might take a few weeks to review so please stay cool. We shall get back to you 😉
Are you curious how we roll here at ComeOn!? Check it out here!
If you want to learn how we act in compliance with the GDPR, you can access our Recruitment Privacy Notice here.