Jobs in Malta

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Head of Player Safety (m/f/x)

  • Full Time
  • Malta
  • DOE
  • Payment and Fraud Services
  • Apply By: May 21, 2023

JOB ID: 41049

Job Description

The purpose of this role is to lead the Player Safety department to ensure that all operational Responsible Gaming,  GDPR, Legal and complaints processes are followed with precision in order to mitigate compliance breaches.  The role holder needs to build, lead and develop a high-performing team, both upskilling present resources as well as hiring highly skilled resources to strengthen the team further.

Your playing field:

  • You will work closely with our Director of Customer Operations to develop and execute the Player Safety strategy and reach set targets
  • Take ownership of Leading the B2C operational alignment between two of our pillars, Online and Retail
  • Processes are the core of our operations, it is important to make sure that processes are documented to a high standard, are always up to date and capture data points to stay on top of all behaviours
  • Lead a team of Responsible Gaming and GDPR & Legal Analysts, mentoring and motivating the teams to achieve high productivity and engagement, whilst also ensuring high capability to deal with complex cases
  • Evaluate risk and lead quality assurance efforts, ensuring strong monitoring systems are in place to mitigate compliance breaches
  • We are consistently reinventing ourselves, report on our operational performance and share your ideas and improvements to Senior Management up to C- Level
  • Together with other team members #oneteam, we maintain Success Rates at optimal levels with special attention to EDD SR% while gathering an in depth understanding of all verification tools
  • Keep up to date with all Customer Operation developments, whilst also building strong relationships with the MLRO, our Compliance team and other senior stakeholder