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Jobs in Malta

Who you are tomorrow begins
with what you do today.

IT Support Analyst (m/f/x)

  • Full Time
  • Malta
  • DOE
  • Infrastructure
  • Apply By: August 12, 2023

JOB ID: 42719

Job Description

Tipico is looking for a IT Support Analyst to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field:

  • We keep the ball rolling and therefore you maintain a high standard of customer service (deskside and remote), satisfaction and support provided
  • Together as one team: You will support the Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
  • You will investigate and troubleshoot technical and operational issues as part of standard incident management & you will request fulfillment processes and as part of infrastructure projects, aiming to improve the tools and services offered to our Customers
  • You are the owner of reported issues and communicating the status and progress of such issues in a regular manner
  • We love what we do: You will troubleshoot and repair hardware/OS/software (Windows, Mac OSX, Windows and mobile devices), failures and data recovery
  • You will manage the internal IT Support procurement process
  • You keep us running – You will be managing our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Office 365) and other various systems as per request
  • You will maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures as part of your daily business
  • You will be contributing to the maintenance and improvement of IT Service Management standards and processes