Japanese speaking Customer Experience Agent
Here at ComeOn! Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class Customer Service, to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CS role, you will be taking things to the next level!
We are looking for passionate, people-centric individuals with great communication skills, interested in sports & casino, ready to learn more and looking to work with a friendly, fun and creative team. Sounds like you? Read on…
You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that’s what makes this role exciting.
Don’t you hate it when it’s tough to get a straight answer? So do we! And that’s the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.
Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.
So what will you be up to day to day?
- Resolve customer queries via live chat and email
- Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
- Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
- Approve customer withdrawals upon request from the player
- Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
- Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
- Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CS and the wider Country Management
- Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these
You have a native level of Japanese, both written and spoken and a keen interest in sports & casino. You have an analytical approach to problem solving and are quite a Sherlock when it comes to solving even more complex issues our customers might have.
You don’t mind waking up for the morning shift and on other days taking it easy in the morning to start your shift in the late afternoon. Working on a Sunday is no big deal for you, as you know you’ll be enjoying your day- off in the middle of the week. You have worked in a customer service setting ideally answering customer queries via live chat and email, or at least in a face-to-face environment, such as hospitality or retail.
Multitasking is your middle name and you have the ability to retain a lot of information as well as the technical capacity to work with multiple systems. But most importantly, you have a real drive to help others, you are a pro when it comes to communicating with customers, and you are eager to learn and contribute with ideas to make continuous improvements.
ComeOn Group in short
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
So what can you expect from ComeOn as a place of work?
At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun! You will not regret picking ComeOn as your next place of work – as you can see below from our awards!
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
The ComeOn Moment
That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!
You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!
I’m interested, what do I do next?
Waste no time and send your application expressing your interest and why you want to work for us today by sending your CV and cover letter and applying here below.
Applications might take a few weeks to review so please stay cool. We shall get back to you 😉
Are you curious how we roll here at Comeon Group!? Check it out here!
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