Printing Solutions Technician
Required Skills
Bachelor Degree Client Relations Communication Computer ECDL (European Computer Driving Licence) Email Information Technology Mechanical Monitoring Multi-Tasking Organisational Print Relationship-Building Relationships Self-motivation Strategy Time ManagementJob Description
Job Description
Company Introduction
Our client is a supplier of Office Supplies
Job Responsibilities and Duties
- Plan an organised visiting schedule in order of priority, in an efficient manner to address any faults or repair of machines, commissioning and/or preventive maintenance;
- Communicate with clients in a proper and efficient manner, for any visits or passing of information as necessary;
- Plan for any repairs to be settled, provide an alternative option (short term) and repair the machine in a reasonable time;
- Assist the Sales team at quotation/audit stage from a technical perspective;
- Liaise with our foreign partners to keep abreast and updated on products upgrades, changes and also other important information as necessary;
- Upkeep with work-shop and parts;
- Handle incoming and outgoing emails for the PS technical department;
- Monitor and keep up with cloud system re. machine alerts and supplies;
- Repair office equipment that the company offers and close the communication loop with clients for a replacement or repaired equipment;
- Be able to be on call during weekends for any faults as may occur;
- Follow up on strategies and participate in their inception from a technical perspective;
- Build business by maintaining relationships with current clients;
- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements;
- Educate the client in order to help maintain the machine in good condition for the mutual benefit;
- Maintain and document important information in order to follow the machine status and records;
- Handle incoming calls from clients.
Experience
- Hold a degree in Electrical / Mechanical Engineering, Technician, Information Technology and or similar;
- Posess a ECDL qualification;
- Be fluent in English;
- Previous experience in a similar role.
Personal Skills
- Have the ability to multi-task;
- Have the ability to meet deadlines;
- Have excellent communication skills.