Rental Sales Agent

Job Description

Job Description

Company Introduction

Our client are a market leader in commercial vehicle imports & exports, and vehicle servicing.

Job Responsibilities and Duties

• Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer;
• Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs;
• Provide excellent customer service in all customer contact situations;
• Meet all sales and service standards;
• Complete administrative tasks including daily lists to assist the branch;
• Communicate via telephone and email in a friendly and helpful manner;
• Assist branch with returning and turnaround of vehicles as needed;
• Ask about customer experience with Enterprise; recording feedback to improve future rental experience;
• Discreetly check incoming vehicles and direct customer to counter for completion of rental;
• Keep lot organized for ease of access and traffic flow;
• Perform other job duties as assigned to meet the business needs.

Experience

• A minimum o O level Education;
• At least 1 year of customer service or sales experience;
• Experience meeting sales quotas or working in highly commissioned positions preferred;
• Have a valid driver's license with a clean driving record.

Personal Skills

• Excellent verbal and written English communication skills, any other languages will be considered an asset;
• Exceptional interpersonal and relationship building skills;
• Ability to follow defined service and sales processes;
• Strong organizational skills and the ability to multi-task;
• Ability to manage stressful or unusual situations to maintain good customer service;
• Basic computer navigation skills and knowledge of Microsoft Office applications;
• Ability to work 40 hours per week including day and/or evening hours.