Reservations Supervisor (German Speaking)

Job Description

Job Description

Company Introduction

Our client is an international operator in the hospitality industry.

Job Responsibilities and Duties

• Leading and building up the Malta division of the reservations department;
• Conducting training for the reservation agents and coordinators;
• Monitoring our operational standards as well as ensuring the compliance and further development of our standard operating procedures;
• Supporting our hotel staff in the area of reservations;
• Looking after the central preparation of guest arrivals and the controlling and monitoring of our credit card handling;
• Maintaining our guest and customer data;
• Keeping monthly overnight statistics and process commissions.

Experience

• Holding professional training or completed studies in the field of hotel management;
• At least 3 years' in a similar role, in the reservation / front office department;
• A minimum of 1 year experience as a team leader.

Personal Skills

• Excellent written and verbal communication in German and English;
• Very good knowledge of MS Office and good knowledge of reservation systems;
• An independent worker with a high degree of commitment and self-motivation;
• A team player and team leader with high social competence, who can build a team from scratch;
• A high sense of responsibility and quality consciousness;
• Excellent communication and analytical skills;
• Highly organised and able to prioritise;
• Ability to multi-task and to work well in a high-profile environment.