Responsible Gaming Analyst - German speaking (m/f/x)
Do you have gaming industry experience and a desire to ensure the well-being of our players? If so, our Responsible Gaming Team may be just the place for you! As part of this team, you will review, improve, and maintain existing policies and procedures to ensure compliance with the relevant regulatory bodies, as well as assist with ongoing training of colleagues from the Customer Service team.
Your playing field:
- You will monitor new customer registrations to prevent underage gambling; ensuring the security of both our customers and our organization.
- You will provide support and be the main point of escalation for all Responsible Gaming/Underage cases and issues for Online as well as Retail.
- You will review and monitor flagged accounts placed on the RG watchlist. You will make sure that customers are enjoying themselves within the regulatory guidelines and their comfort limits.