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Service Desk Technician

  • Full Time
  • Malta
  • €20000 - €25000
  • Information & Technology, IT Technical, Online Gaming (iGaming)
  • Apply By: June 28, 2023

JOB ID: 41860

Required Skills
Attention to Detail Documentation English Inspection Linux MAC OSX Networking Organisational and Time Management Planning and Scheduling Teamwork Windows
Job Description

Job Description


Company Introduction

Our client is a leading company within the gaming industry.

Job Responsibilities and Duties

  • Support the Service Desk Manager and the Service Desk Lead;
  • Accurate logging, investigation, escalation and timely resolution of customer incidents and requests in relation to SLA’s;
  • Handle the onsite resolution and the utilisation of remote support (troubleshooting, root cause analysis);
  • Ensure that all documentation is kept up to date;
  • Handle system administration duties inclusive of Windows, Mac & Linux;
  • Handle user setups (accounts, distribution lists, starters, leavers process);
  • Handle any hardware builds and deployment;
  • Efficiently provide desktop support as well as software installation;
  • Carry out pre-deployment testing for hardware and software;
  • Handle the installation of all IT equipment such as PC’s, monitors, printers, scanners etc (to include some manual handling);
  • Maintain and update the AssetConfiguration management system;
  • Liaise with third party software, hardware and support service providers;
  • Handle the production of reports in a timely and professional manner when required.


  • Have at least 1 year of previous experience in an IT Service Desk environment;
  • Have experience using an ITSM (eg/ Fresh Service, Jira);
  • Fluent in written and spoken English;
  • Having incident management experience would be considered an asset;
  • Having experience working with remote support tools will also be considered an asset.

Personal Skills

  • Able to work with deadlines;
  • Attentive to detail;
  • A team player;
  • Able to multi-task;
  • Able to work independently.