Servicing Technician

Job Description

Job Description and Duties

• Report to the After Sales Manager;
• Conduct servicing of lifts, repairs and faults finding activities in response to customer and business requirements;
• Carry out repairs, fault finding, close job cards by tying workflow to schedule as per Company standards and clients requirements;
• Diagnose errors or technical problems and determine proper solutions;
• Ensure that all equipment required is according to the job card, client exigencies and system limitations;
• Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures;
• Provide clear handing over to the client and close off required paperwork at end of the visit;
• Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives;
• Participate in on-call duties according to schedule in order to attend to clients’ needs accordingly;
• Operate the Company vehicle in a safely manner and make proper use of the field automation systems;
• Share information across the organisation by using the right communication flows;
• Apply appropriately mannered communication skills with clients, colleagues and superiors;
• Comprehend customer requirements, provide high quality service and customer support during site visits;
• Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment;
• Be aware of electrical, mechanical and chemical health and safety issues; also understand appropriate manual handling techniques;
• Attend any training provided by the Company and sit for the respective assessments accordingly;
• Maintain customer’s trust relationship by keeping service information confidential;
• Follow all company’s filed procedures and protocols;
• Any other duties as may be necessary from time to time.

Experience

• Experience in the service field;
• Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects.

Personal Skills

• Excellent written and oral proficiency in English and preferably also Maltese;
• Possess a valid driving license;
• Ability to work flexible shifts and to adapt to changing work schedules;
• Possess good communication skills;
• Meticulous attention to detail;
• Demonstrate confidence in his/her ability;
• Thorough analytical and problem-solving skills;
• Hold a respectful, courtesy and positive attitude;
• Ability to troubleshoot, test, repair and service technical equipment;
• Able to understand technical diagrams and manuals;
• Familiar with mobile tools and applications.