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Servicing Technician

  • Full Time
  • Malta
  • DOE
  • Engineering, Technical

JOB ID: 33527

Job Description

Job Description and Duties

  • Report to the After Sales Manager;
  • Conduct servicing of lifts, repairs and faults finding activities in response to customer and business requirements;
  • Carry out repairs, fault finding, close job cards by tying workflow to schedule as per Company standards and clients requirements;
  • Diagnose errors or technical problems and determine proper solutions;
  • Ensure that all equipment required is according to the job card, client exigencies and system limitations;
  • Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures;
  • Provide clear handing over to the client and close off required paperwork at end of the visit;
  • Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives;
  • Participate in on-call duties according to schedule in order to attend to clients’ needs accordingly;
  • Operate the Company vehicle in a safely manner and make proper use of the field automation systems;
  • Share information across the organisation by using the right communication flows;
  • Apply appropriately mannered communication skills with clients, colleagues and superiors;
  • Comprehend customer requirements, provide high quality service and customer support during site visits;
  • Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment;
  • Be aware of electrical, mechanical and chemical health and safety issues; also understand appropriate manual handling techniques;
  • Attend any training provided by the Company and sit for the respective assessments accordingly;
  • Maintain customer’s trust relationship by keeping service information confidential;
  • Follow all company’s filed procedures and protocols;
  • Any other duties as may be necessary from time to time.


  • Experience in the service field;
  • Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects.

Personal Skills

  • Excellent written and oral proficiency in English and preferably also Maltese;
  • Possess a valid driving license;
  • Ability to work flexible shifts and to adapt to changing work schedules;
  • Possess good communication skills;
  • Meticulous attention to detail;
  • Demonstrate confidence in his/her ability;
  • Thorough analytical and problem-solving skills;
  • Hold a respectful, courtesy and positive attitude;
  • Ability to troubleshoot, test, repair and service technical equipment;
  • Able to understand technical diagrams and manuals;
  • Familiar with mobile tools and applications.