System Support Executive

Job Description

Job Description

Company Introduction

Our client is a private transportation company.

Job Responsibilities and Duties

• Support users with Hardware and Software problems;
• Log and complete support tasks according to procedure and processes;
• Keep an inventory of IT hardware and communications assets;
• Perform administrative tasks required by the IT department supporting backup and maintenance procedures;
• Actively promote technology throughout the company and provide training for applications and tools used by internal users;
• Be responsible for performing IT-related onboarding and offboarding procedures, including the configuration of active directories, applications access control, email, and computer profiles;
• Identify, recommend, and execute upgrades of existing computer systems;
• Collaborate with and escalate issues to partners and suppliers as required;
• Assist the projects and telematics teams to achieve common department goals;
• Ensure security tools installed on computer systems are configured according to IT standards and kept up to date;
• Responsible for testing, installation, configuration and ongoing maintenance of new and existing computers, printers, technology devices and applications;
• Ensuring communication tools are made available and configured correctly, including maintenance and configuration of the call centre, control room and office telephony systems;
• Provide knowledge transfer to other team members – this could take the form of on-the-job assistance;
• Ensure that all department personnel are trained and informed about the technologies and procedures of the department.

Experience

• Have a Bachelors’ Degree in computer science or equivalent;
• Have at least 2 years of working experience in IT Technical Support on Windows Operating Systems including client/ Server applications;
• Have experience working with SharePoint and other Office 365 products;
• Have basic knowledge of networking, e.g. TCP/IP, WAN/LAN;
• Have knowledge of SQL Servers.

Personal Skills

• Microsoft Certifications will be considered an asset;
• Able to manage and prioritise workloads effectively;
• Strong problem-solving and communication skills;
• Good administrative skills and attention to detail;
• The ability to work with minimal supervision and as part of a team.