Technician

Job Description

Job Responsibility and Duties

• Diagnose and repair faults that may arise on all installations;
• Test, wire and commission systems, close job cards and calls by tying workflow to schedule as per Company standards and clients requirements;
• Diagnose errors or technical problems and determine proper solutions;
• Ensure that all equipment required is according to the job card, client exigencies and system limitations;
• Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures;
• Provide clear handing over to the client and close off required paperwork at end of the visit;
• Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives;
• Carry out remedial repairs and preventative maintenance of CCTV systems, Security systems, Fire detection, and access control and associated equipment;
• Inspecting systems and their components to evaluate condition, identify repairs and recommend preventive maintenance;
• Informing the team Leader regarding the status of work orders to provide information for making decisions, taking appropriate action and/or execute accordingly;
• Preparing written reports as required by the Department manager and/or team leader;
• Participating in meetings, workshops, training, and seminars, as assigned;
• Commissioning and handover of complete installations;
• Working from ladders, scaffolds, and roofs to install, maintain or repair electrical wiring, equipment, and fixtures;
• Safely operate the Company vehicle and make proper use of the field automation systems;
• Cooperate with technical teams and share information across the organization by using the right communication flows;
• Apply appropriately mannered communication skills with clients, colleagues, and superiors;
• Comprehend customer requirements, provide high-quality service and customer support during site visits;
• Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment;
• Be aware of electrical, mechanical, and chemical health and safety issues, also understand appropriate manual handling techniques;
• Attend any training provided by the Company and sit for the respective assessments accordingly;
• Maintain customer’s trust relationship by keeping service information confidential;
• Follow all company’s filed procedures and protocols;
• Any other duties as may be necessary from time to time.

Experience

• Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects;
• Experience in the service field.

Personal Skills

• Excellent written and oral proficiency in both English and Maltese;
• Possess good communication skills;
• Meticulous attention to detail;
• Possess a valid driving license;
• Demonstrate confidence in his/her ability;
• Thorough analytical and problem-solving skills;
• Hold a respectful, courtesy and a positive attitude;
• Ability to troubleshoot, test, repair, and service technical equipment;
• Able to understand technical diagrams and manuals;
• Familiar with mobile tools and applications;
• Ability to work flexible shifts and to adapt to changing work schedules.