Telesales Agent

Job Description

Hey, are you customer-focused and can understand their point of view?

Are you well versed to engage in conversations with customers both on the phone and digitally?

Do you want to become a real sales generator in a fast paced and dynamic environment to turn these opportunities into actual sales figures and be rewarded for that? Then GO is presenting you with a great opportunity…

Does this sound interesting to you? Here’s what you must have to match our requirements:

• Have an Ordinary Level of education;
• Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;
• Good interpersonal and strong communication skills in both English and Maltese;
• Ready to work from a script but also flexible and creative while communicating with customers;
• Ability to learn about products and services and explain them to prospects;
• Work independently or in a team to achieve monthly sales quota and facilitate future sales
• Highly motivated and sales driven with sales targets;
• Be flexible in working hours, including weekday evenings and weekends;
• Possess good problem solving skills;
• Previous sales experience preferably in a telesales or online sales environment would be an asset.

If this is you, then this is a glimpse of what you will be doing:

• Maintain profitable and productive relationships with customers by cross-selling or up-selling;
• Communicate with customers through incoming or outgoing phone calls, e-mails, chats and adhoc customer visits to GO’s premises.
• Respond to customer queries and sales leads follow up promptly and professionally
• Perform online sales activities to achieve company sales objectives
• Update customer database with contact details and interest information from prospective customers to be contacted
• Maintain up-to-date knowledge about product information and promotions;
• Stay abreast with online marketing trends and competitors.
• Attend sales training and educational programs for professional development.
• Ask questions and build rapport to understand customer requirements and close sales
• Process orders/agreements in an accurate manner
• Schedule delivery of equipment and technician appointments when required
• Handle grievances to preserve the company’s reputation
• Other duties as required by line management from time to time.

We’ll recruit as soon as we find our match. Don’t think twice – apply now.