Jobs in Malta

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Customer Support Agent (m/f/x) - German-speaking

  • Full Time
  • Malta
  • DOE
  • Operations C2D
  • Apply By: May 23, 2025

JOB ID: 49911

Job Description

Some of the things you will be doing:

  • Resolve general customer queries via email and any other additional channel as may be required. 
  • Deliver customer service through effectively managing inbound contacts via different channels.
  • Review and process customer complaints and handle issues within the expected timelines.
  • Escalate complaints and issues as and when required.
  • Deal with the handling of Zastrpay’s telephone line for cashiers.
  • Support with procedural and process documentation for the team as may be required.
  • Support with ad-hoc tasks and collaboration with other departments within Zastrpay. 

This role is on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday 8am-8pm. This can be changed depending on the business needs.