Customer Support Representative (Maltese Speaking)
Required Skills
Communication Computer Coordination Customer Service Data Gathering Email Making Appointments Maltese Scheduling Teamwork Written and Oral English CommunicationJob Description
Job Description
Company Introduction
Our client is a leading automotive company.
Job Responsibilities and Duties
- Maintain a positive, empathetic, and professional attitude toward customers at all times;
- Respond promptly to customer inquiries and complaints;
- Communicate with customers through phone, email, social media, and live chat;
- Schedule appointments for customers’ vehicle maintenance at the company’s workshop;
- Participate in the processes required for the workshop to offer excellent service;
- Manage the resolution of customer complaints;
- Communicate and coordinate with colleagues as necessary;
- Ensure customer satisfaction and provide professional customer support.
Experience
- Have an O-Level standard of education;
- Be fluent in Maltese and English.
Personal Skills
- Be comfortable using computers;
- Have some experience working with customer support.