IT Helpdesk Support Officer
Required Skills
Documentation Information Technology Installation IP Jira Maintenance tasks Microsoft Office Problem Solving Support Teamwork Training Written and Oral English CommunicationJob Description
Job Description
Company Introduction
Our client is a leading company in the hospitality, development and construction sectors.
Job Responsibilities and Duties
- Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines;
- Assist in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures;
- Document technical issues and solutions for future requirements;
- Provide support for and maintain the company’s inventory of desktops, laptops, printers, copiers, desk phones, mobile devices, and any other IT equipment;
- Manage incidents and service requests through JIRA service desk;
- Assist in the evaluation, purchasing and installation of IT hardware and software;
- Provide basic training to end-users when necessary;
- Resolve support requests and escalate when necessary;
- Keep documentation and inventories up-to-date as needed;
- Identify potential changes and system improvements;
- To perform any further duties as may be required by the company from time to time.
Experience
- Possess a minimum of 2 years of experience in a similar position;
- Demonstrate a basic grasp of network protocols and technologies, with a CompTIA A+ certification or equivalent;
- Have working knowledge of Active Directory and Office 365;
- Knowledge of video conferencing an IP Telephony;
- Be fluent in English.
Personal Skills
- Ability to solving technical problems;
- Being able to work within a team as well as working on own initiative.